If storing the power bank for an extended period, charge it to approximately 50%–70% capacity. Store it in a cool, dry place. Recharge it at least once every three months to maintain battery health.
Check that the cable is firmly seated in both the power bank and the laptop.
Orange-colored ports for Qualcomm Quick Charge compatible smartphones and tablets.
: The unit may be in sleep mode or completely discharged. Plug it into the wall adapter for 10 minutes to "wake" it up.
The ProE 2 supports pass-through charging, allowing you to charge the power bank and your laptop at the same time.
The most reliable source is the manufacturer’s website. Go to (or your regional domain) and navigate to the Support or Downloads section. Search for “ProE 2.” If the manual isn’t listed, use the live chat and politely request the PDF. Companies often provide it upon request at no charge.
For modern laptops, tablets, and smartphones that charge via Type-C:
Press the power button on the ProE 2 once to initialize the charging sequence.
| Symptom | Possible Cause | Fix | |---------|----------------|-----| | | Battery fully depleted | Connect to a PD charger for at least 15 min, then retry. | | Screen stays blank | LCD fault or power button stuck | Press and hold the button for 3 s; if still blank, contact support. | | Output voltage drops under load | Over‑current protection triggered | Reduce load (use fewer devices) or switch to a higher‑power port (USB‑C PD). | | Charging takes unusually long | Charger not PD‑compatible | Use a 45 W (or higher) PD wall charger; verify cable integrity. | | Battery drains quickly even when idle | Firmware bug or cell imbalance | Update firmware via the BatPower app; if persists, request service. |
16.8V (Max 45W) via the provided BatPower AC adapter. Package Contents
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If storing the power bank for an extended period, charge it to approximately 50%–70% capacity. Store it in a cool, dry place. Recharge it at least once every three months to maintain battery health.
Check that the cable is firmly seated in both the power bank and the laptop.
Orange-colored ports for Qualcomm Quick Charge compatible smartphones and tablets.
: The unit may be in sleep mode or completely discharged. Plug it into the wall adapter for 10 minutes to "wake" it up.
The ProE 2 supports pass-through charging, allowing you to charge the power bank and your laptop at the same time.
The most reliable source is the manufacturer’s website. Go to (or your regional domain) and navigate to the Support or Downloads section. Search for “ProE 2.” If the manual isn’t listed, use the live chat and politely request the PDF. Companies often provide it upon request at no charge.
For modern laptops, tablets, and smartphones that charge via Type-C:
Press the power button on the ProE 2 once to initialize the charging sequence.
| Symptom | Possible Cause | Fix | |---------|----------------|-----| | | Battery fully depleted | Connect to a PD charger for at least 15 min, then retry. | | Screen stays blank | LCD fault or power button stuck | Press and hold the button for 3 s; if still blank, contact support. | | Output voltage drops under load | Over‑current protection triggered | Reduce load (use fewer devices) or switch to a higher‑power port (USB‑C PD). | | Charging takes unusually long | Charger not PD‑compatible | Use a 45 W (or higher) PD wall charger; verify cable integrity. | | Battery drains quickly even when idle | Firmware bug or cell imbalance | Update firmware via the BatPower app; if persists, request service. |
16.8V (Max 45W) via the provided BatPower AC adapter. Package Contents